These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you" or "your") and Outbound Partners L.L.C-FZ, trading as PriorityDial ("Outbound Partners", "we", "our" or "us"), a company registered in Dubai, United Arab Emirates, governing your use of the PriorityDial platform and related services (the "Service").
By creating an account, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
PriorityDial is a contact scoring and phone number verification platform that enables Customers to assess the reachability and priority of business contact data. The Service includes contact scoring (P1, P2, P3 classification), phone number verification, TPS and CTPS register screening, and related analytics. The Service operates on a credit-based model as further described in Section 5.
To access the Service you must register for an account and provide accurate, complete and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security. We reserve the right to suspend or terminate accounts where we reasonably believe a security breach has occurred.
You are solely responsible for the data you submit to the Service. In particular, you represent and warrant that:
The Service operates on a credit-based model. Credits are consumed when you use features of the Service including contact scoring, number verification and TPS/CTPS screening. Credit pricing and package details are available on the PriorityDial platform or as agreed in a separate order form.
All fees are quoted in GBP and are exclusive of VAT unless otherwise stated. Payment is processed via Stripe and is due in accordance with the payment terms set out at the point of purchase or in any applicable order form. Credits are non-refundable once purchased, except where required by law or where the Service has been terminated by us for convenience.
We reserve the right to modify pricing with at least 30 days written notice. Any such changes will not affect credits already purchased.
The Service includes the ability to screen contact phone numbers against the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) registers. This screening is provided to assist you with your compliance obligations under PECR. However, you acknowledge and agree that:
We process personal data submitted by you in accordance with our Data Processing Addendum ("DPA"), which is incorporated into these Terms by reference and available at prioritydial.com/dpa. The DPA sets out the parties' obligations with respect to the processing of personal data in connection with the Service.
We maintain appropriate technical and organisational measures to protect the security of personal data processed through the Service, as further described in the DPA.
All rights, title and interest in and to the Service, including but not limited to the platform, scoring algorithms, user interface, documentation, and any derivative works, remain the exclusive property of Outbound Partners. Nothing in these Terms grants you any rights to our intellectual property other than the limited right to access and use the Service in accordance with these Terms.
You retain all rights to the data you submit to the Service. By submitting data, you grant us a limited, non-exclusive licence to process that data solely for the purpose of providing the Service to you.
Each party agrees to maintain the confidentiality of any confidential information received from the other party in connection with the Service. Confidential information includes, without limitation, business plans, customer lists, pricing information, technical data and any information marked as confidential. This obligation does not apply to information that is publicly available, already known to the receiving party, independently developed, or required to be disclosed by law.
To the maximum extent permitted by applicable law, Outbound Partners shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data, or business opportunity arising out of or in connection with these Terms or the use of the Service, regardless of the theory of liability.
Our total aggregate liability arising out of or in connection with these Terms shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
You agree to indemnify, defend and hold harmless Outbound Partners and its officers, directors, employees and agents from and against any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, your breach of these Terms, your violation of applicable laws or regulations, or any claim that data submitted by you to the Service infringes the rights of a third party.
These Terms are effective from the date you first access the Service and continue until terminated by either party. Either party may terminate these Terms by providing 30 days written notice to the other party.
We may suspend or terminate your access to the Service immediately if you breach these Terms, if your use of the Service poses a security risk, or if required by law.
Upon termination: your access to the Service will cease immediately; any unused credits will be forfeited unless termination is for our convenience, in which case unused credits may be refunded at our discretion; and all personal data submitted by you will be deleted within 30 days of termination in accordance with the DPA, unless retention is required by applicable law.
The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. We do not make any representations or warranties regarding the accuracy of scoring outputs or verification results. Scoring and verification outputs are probabilistic assessments and should not be treated as guarantees of reachability or data accuracy.
We may update, modify or discontinue features of the Service from time to time. We will endeavour to provide reasonable notice of material changes.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. The fact that Outbound Partners is registered in the United Arab Emirates does not affect the applicability of UK data protection law to the processing of personal data of individuals in the United Kingdom.
Entire Agreement. These Terms, together with the DPA and any applicable order forms, constitute the entire agreement between you and Outbound Partners with respect to the Service and supersede all prior or contemporaneous agreements, representations and understandings.
Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation or sale of all or substantially all of our assets.
Waiver. No failure or delay by either party in exercising any right under these Terms shall constitute a waiver of that right.
Notices. All notices under these Terms shall be in writing and sent to the email address associated with your account or, in the case of notices to us, to legal@prioritydial.com.
If you have any questions about these Terms, please contact us at:
Outbound Partners L.L.C-FZ
Email: legal@prioritydial.com